itrust88 Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is issued by itrust88, an online betting platform operating under international licensing. This policy applies to all users who register an account, access the website, use the mobile application or interact with any service offered by itrust88.

By registering or using itrust88 services, you agree that your personal information is collected and processed in accordance with the provisions set out in this policy. If you do not agree, you are advised not to proceed with registration or use of this platform.

This policy may be updated from time to time to reflect changes in operations or compliance requirements. The latest version is always available at itrust88.run and takes effect as soon as it is published.

2. Personal Information We Collect

itrust88 collects various categories of personal information to ensure services that are safe, responsible and compliant with licensing requirements. These categories include:

• Identity information: full name, date of birth, identification card number (MyKad) or passport, and nationality
• Contact information: email address, mobile phone number and current residential address
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX and DuitNow purposes, and records of deposits and withdrawals
• Account information: username, encrypted password, registration date, game activity records and transaction history
• Technical information: IP address, browser type, device operating system, cookie data and access logs
• Communication information: content of correspondence between you and our customer support team

We may also receive your information from third-party payment providers such as e-wallet and cryptocurrency processors when you use their payment methods on the itrust88 platform.

3. Purpose of Processing Information

The personal information you provide to itrust88 is used for lawful and specific purposes, including:

• Identity and age verification to ensure compliance with the minimum age requirement of 21 years for use of the platform
• Creation, management and maintenance of your player account in a secure manner
• Processing of deposits, withdrawals and management of financial transactions
• Provision of bonuses, cashback and VIP programmes related to your account
• Prevention of fraud, money laundering and other illegal activities
• Compliance with international licensing requirements and regulatory reporting
• Improvement of products, user experience and development of new platform features
• Sending important notifications related to your account, promotions and service updates
• Handling complaints, enquiries and customer support requests

4. Sharing Information with Third Parties

itrust88 does not sell or disclose your personal information for third-party marketing purposes. However, your information may be shared in the following circumstances:

• Payment service providers required to process deposits and withdrawals, including FPX gateways, DuitNow, e-wallet providers and cryptocurrency exchanges
• Technology and infrastructure providers that support platform operations, subject to strict confidentiality agreements
• Regulatory bodies and licensing authorities when required by law or licensing conditions
• Law enforcement agencies or courts where a valid court order exists
• Successor entities in the event of a merger, acquisition or transfer of business assets, where prior notice will be given to you

All third parties that receive your information are required to maintain confidentiality and protect that data to appropriate standards.

5. Data Security Measures

itrust88 implements strong technical and procedural controls to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. These measures include:

• Data encryption using SSL/TLS standards during transmission of information between you and our servers
• Storage of passwords in cryptographic hash form that cannot be decrypted
• Layered access controls that restrict employee access to personal data based on a minimum-necessity principle
• Continuous system monitoring to detect suspicious activity or unauthorised access attempts
• Regular security audits and vulnerability assessments to identify and address risks
• Clear incident response protocols in the event of a data breach

While we implement these measures, no security system is completely foolproof. We encourage you to also take precautions such as using a strong password and not sharing your account details with anyone.

6. Cookies and Tracking Technologies

The itrust88 website uses cookies and similar tracking technologies to improve the user experience and analyse platform performance. The cookies we use fall into several categories:

• Essential cookies: required for core platform functions such as login authentication and session security — cannot be disabled
• Performance and analytics cookies: help us understand how users interact with the platform for improvement purposes
• Preference cookies: store your personal settings such as preferred language and display format
• Functional cookies: allow certain features to work better during your session

You can control or disable cookies through your browser settings. However, blocking essential cookies may affect platform functionality and your overall experience.

7. Your Rights as a User

As a data subject, you have certain rights regarding the personal information we hold. These rights are as follows:

To exercise any of the above rights, contact the itrust88 customer support team via live chat on the website or send us an email. Requests will be processed within a reasonable timeframe and we will inform you of any limitations that apply based on licensing requirements.

8. Data Transfer and Storage

As a platform operating under international licensing, your personal information may be stored and processed on servers located outside Malaysia. In every such case, itrust88 ensures that the transfer of data is carried out with protection equivalent to the standards applied in this policy.

The infrastructure and cloud service providers we use are selected based on high international security standards. Legally binding data processing agreements are made with each provider to ensure your information is protected at every stage.

9. Protection of Minors

itrust88 services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals below the specified age limit. An age verification process is carried out during account registration to ensure compliance with this requirement.

Should we find that personal information of a minor has been collected without our knowledge, the account in question will be closed immediately and all related information will be disposed of in accordance with established procedures. Parents or guardians with concerns in this regard are advised to contact our support team immediately.

10. Privacy-Related Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how we manage your personal information, please contact our dedicated data privacy team through the following channels:

• 24/7 live chat available directly on the itrust88.run website
• Support email: [email protected]

Our customer service team operates at all times in Malay and English, ready to assist you with any enquiries related to privacy and data management.