FAQ Centre
itrust88 FAQ for Malaysia Players
All questions commonly asked by itrust88 players — from how to register an account, the withdrawal process, live casino games, to how to use the platform on a mobile phone. Our answers are written in plain English, kept short and to the point.
What You Will Find Here
Main Topics in This FAQ
Help & Support
How to reach the itrust88 support team at any time.
Account Registration
Guide to opening a new account and managing your personal information.
Withdrawal Questions
Processing times, minimum limits and withdrawal methods.
Live Casino
How to play baccarat, roulette and sic bo in the live casino.
Mobile Phone
Technical troubleshooting and how to optimise your mobile experience.
Bonus & Promotions
Welcome bonus details and how to use exclusive offers.
Jump straight to the section you need:
Help & Support
The itrust88 support team can communicate in Malay and English. You are free to use whichever language you are comfortable with to explain your issue. We understand the local online gambling context and will assist you accurately without any language misunderstanding.
Before contacting support, have your account username and transaction reference number (if related to a deposit or withdrawal), as well as a screenshot showing your issue ready. This information helps the itrust88 team resolve the issue faster without needing to ask you repeatedly.
itrust88 live chat operates 24 hours a day, 7 days a week — including weekends and Malaysian public holidays. Simply click the live chat icon available on the website to connect directly with a support agent on duty.
Yes, itrust88 provides support via email in addition to live chat. You can send enquiries, complaints or supporting documents to our email address. Email support is also available 24/7. Please note that our agents work in Malay and English.
If live chat is slow to respond, try reloading the page and starting a new chat session. Make sure your internet connection is stable. If the problem persists, use email as an alternative. The itrust88 team will reply to all enquiries in the order they are received.
Account Registration
Registering an itrust88 account is straightforward — fill in your username, password, mobile number and the required details on the registration form. All players must be 21 years old or above. Once your account is verified, you can make your first deposit and claim our welcome bonus.
No. Each player is only allowed to hold one account at itrust88. Opening multiple accounts violates the terms of service and may result in all accounts being suspended. If you have forgotten your password or username, contact support for help recovering your account.
Yes, your itrust88 account can be accessed from any device — mobile phone, tablet or computer — as long as you use the correct username and password. There is no limit on the number of devices. Make sure you log out from devices shared with others to keep your account secure.
To update personal information such as your phone number or email, log in to your account and go to the profile settings section. Some changes require identity verification. If you encounter any difficulty, contact itrust88 support via live chat for step-by-step guidance.
If you want to close your account, contact the itrust88 support team via live chat or email. Make sure you have withdrawn all eligible balance first before submitting the closure request. The request will be processed once your identity is verified. Players with gambling concerns may also apply for self-exclusion.
Withdrawal Questions
The minimum withdrawal amount at itrust88 is RM100 for all available payment methods — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH). Make sure your account balance is sufficient and any bonus wagering requirements have been met before submitting a withdrawal request.
Withdrawals at itrust88 are typically processed and received within 1 hour. This applies to all methods including Touch 'n Go eWallet, DuitNow, FPX and ShopeePay. The actual speed depends on when your request is submitted and any verification required.
A "pending" status usually occurs when identity verification is not yet complete, or bonus wagering requirements have not been met. Some cases require additional security checks. If your request remains pending for more than 1 hour, contact itrust88 support immediately with your transaction reference number.
Yes. Withdrawals at itrust88 can be requested every day, including Saturday, Sunday and Malaysian public holidays. Our finance team operates daily and our goal is to always process withdrawals within 1 hour regardless of the day of the week.
As a standard security measure, itrust88 encourages withdrawals to the same method used when depositing. This helps protect your account from any suspicious activity. If you need to change your withdrawal method, contact support for guidance and the necessary verification.
Live Casino
Yes. All live casino games at itrust88 can be played directly from a mobile browser without downloading a separate app. The game interface adjusts automatically to your screen size, giving you an experience similar to the desktop version.
Sic bo is a classic dice game. Players place bets based on predicted outcomes of three dice being rolled — for example the total sum, specific number combinations, or whether all three dice show the same number. The live dealer rolls the dice and payouts are made according to the payout table displayed at the table.
In baccarat, you choose to bet on the Player hand, Banker hand, or Tie. The hand closest in value to 9 wins. Numbered cards count at face value, face cards are worth 0, and Aces are worth 1. Baccarat is very popular because of its simple rules and favourable return rate.
Roulette offers a variety of betting options. Inside bets include a single number (straight), two numbers (split), a row, or four numbers (corner). Outside bets cover red/black, odd/even, low numbers (1-18) or high numbers (19-36). Each bet type has a different payout ratio.
Table limits at itrust88 vary by game type and the table selected. There are tables with lower limits suitable for new players who want to try without taking on too much risk, as well as VIP tables for more experienced players. Current limits are displayed live at each table before you join.
Playing on Mobile
itrust88 works on Android and iOS via mobile browsers such as Chrome or Safari. You do not need to download an app — simply open our website in your mobile browser. Tablets are also fully supported. Keep your device software updated for the best experience.
On Chrome (Android), tap the three-dot icon at the top corner then select "Add to Home Screen". On Safari (iPhone), tap the Share icon then select "Add to Home Screen". The itrust88 shortcut icon will appear on your home screen like a regular app — easy to access with one tap.
If your connection drops mid-game, the result of the round in progress will be recorded on our servers once the connection is restored. Log back into your itrust88 account and your balance will be updated accurately. If you suspect any discrepancy, contact support with the time of the incident.
Functionally, there is no significant difference. Your account, balance, bonuses and betting history are the same across all devices. The mobile interface is optimised for smaller screens — some menus may be arranged differently but all key features remain available.
First, try clearing your browser cache and cookies — go to your browser settings, select "Clear Browsing Data" and choose cache and cookies. Then reload the itrust88 site. If the problem persists, check your internet speed or try a different network (for example, switch from WiFi to mobile data or vice versa).
Live Support
Still Have Questions?
The itrust88 support team is available 24/7 in Bahasa Melayu and English. Reach us via live chat or email — we will make sure you get an accurate answer.
Support email: [email protected]