Responsible Gambling
at itrust88
itrust88 supports Malaysian players to enjoy online betting in a healthy and controlled way. We provide tools, information and support so every session stays enjoyable without negatively affecting daily life.
Player Control Tools
What itrust88 Provides
We provide a range of control tools that can be used directly from your account. Each tool is designed to help you stay in control and enjoy betting responsibly.
Play Time Limit
Set a daily or weekly limit on the time you spend on the platform. When the limit is reached, your session will end automatically — this helps you manage your time better and avoid playing beyond what you planned.
Deposit Limit
You can set a daily, weekly or monthly deposit limit to control how much money is added to your account. This limit can only be reduced immediately, while increasing it requires a cooling-off period to allow time for reflection.
Temporary Break
If you feel you need a short break, use the temporary break option to suspend your account for 24 hours, 7 days or 30 days. During this period, you cannot make deposits or play — a simple step to clear your head.
Self-Exclusion
The self-exclusion option allows you to close access to your account for a longer period — from six months to permanent. This is a serious step for those who feel their gambling is out of control and need a more meaningful pause.
Loss Limit
Set the maximum loss amount you can take within a given period. When this limit is reached, the system will automatically block any further betting until the limit resets in the next period.
24/7 Support
The itrust88 customer service team is ready to assist you in Malay and English, 24 hours a day, 7 days a week via live chat and email. If you need guidance on any of the control tools, we are always here.
Our Position
itrust88 Commitment to Players
For itrust88, responsible gambling is not just a phrase — it is a core principle in the way we operate. We believe every player deserves to enjoy a betting experience without having to worry about uncontrolled risks. As such, we invest in tools and training that ensure player wellbeing is always protected.
Online betting should be seen as entertainment, not as a way to generate steady income or resolve financial problems. When it starts to feel like a necessity, that is a sign that help may be needed. itrust88 encourages all players to set a personal budget before starting a session and to stick to that limit.
We also understand that younger players are more exposed to the risk of dependency. Therefore, itrust88 only allows individuals aged 21 and above to register and use this platform. Our account verification process takes this requirement seriously, and any account found to belong to an underage individual will be closed immediately.
Players who find themselves betting to chase losses, betting with money that should be used for basic needs, or hiding their betting habits from loved ones — these are all warning signs that should not be ignored. Speak with our support team or seek help from the recommended responsible gambling resources.
💡 Useful Tip: Set a time limit and deposit limit before starting a session. Keep your betting to an amount you are comfortable losing — never bet with money needed for bills or daily needs.
itrust88 operates under international licensing and complies with the responsible gambling guidelines set by our licensing regulator. Every operational decision we make — from platform design to payment methods — considers player wellbeing as a priority.
Warning Signs
Recognise These Signs
Chasing Losses
Continuing to play in an attempt to win back money already lost is an early sign of dependency.
Using Money for Basic Needs
Betting with money set aside for rent, utility bills or food is a serious signal that requires immediate attention.
Lying to Loved Ones
Hiding betting habits or the amount of money spent from family and friends is a warning sign that should not be taken lightly.
Unable to Stop
Feeling uncomfortable or restless when unable to bet, or failing to control the time spent playing even after intending to stop.
Neglecting Responsibilities
Betting that begins to interfere with work, studies or family relationships needs to be addressed seriously and promptly.
How to Use
How to Activate Self-Exclusion
The self-exclusion process at itrust88 is designed to be easy to access and to take effect immediately. Here are the steps to follow:
Log In to Your Account
Access your itrust88 account through the website and go to your account settings or personal profile section.
Find the Responsible Gambling Section
In the settings menu, select the "Responsible Gambling" or "Account Controls" section to view all available options.
Choose Your Exclusion Period
Decide whether you want a temporary break (24 hours to 30 days) or a long-term self-exclusion (six months or more).
Confirm Your Request
Review your choice and confirm. The exclusion will take effect immediately. You will not be able to access your account during the set period.
Contact Support if You Need Help
If you encounter any issues or need immediate assistance, the itrust88 24/7 support team is ready to help via live chat or email.
Support Resources
External Support Resources
itrust88 encourages players who need additional support to contact independent organisations that specialise in gambling dependency. The following organisations provide confidential and free services:
Mental Health Helpline
Counselling and mental health support services that can be contacted for confidential discussions related to gambling dependency and financial stress.
Community Support Groups
Peer support groups that provide a safe space for those who want to share their experiences and receive encouragement on the road to recovery.
Government Psychiatric Clinics
Government hospitals in Malaysia provide psychiatric and counselling services that cover behavioural dependency treatment, including gambling dependency.
Family Counselling
Family counselling services help not only the affected individual, but also family members who bear the impact of uncontrolled gambling habits.
⚠️ Remember: Seeking help is a sign of strength, not weakness. If you or someone you care about is facing issues related to betting, do not hesitate to contact itrust88 support or the external help organisations listed above.
Play Smart
Ready to Play Responsibly?
Access your itrust88 account to set betting limits, activate control tools or speak with our support team. We are ready to help you at any time.
The itrust88 platform is only for individuals aged 21 and above. Gamble responsibly.
Frequently Asked Questions
Frequently Asked Questions
Answers to common questions about responsible gambling at itrust88.